Case Studies

BTB Mailflight was established in 1969 so in this time we have probably handled projects that are very similar to yours. More case studies are available on request and we are happy to provide references, just call 01234 848415 or email info@btbmf.co.uk

Brochure requests and membership fulfilment
We process data feeds for all Butlins brochure requests including telephone, SMS, interactive TV, website and coupon/postcard requests and we provide comprehensive reports back to Butlins. We fulfil around 160,000 brochure requests a year, plus we manage their Premier Club communication including invitation mailings, welcome packs, and upgrade letters.



Contact management and mail order processing
Diabetes UK provide hundreds of products and literature items, some of which are free, others which they charge for, and BTB Mailflight’s order fulfilment system provides them with a comprehensive solution including:

Handling contact by phone, fax, web, voicemail or written order form.
Receipt, capture and processing of orders and donations.
Processing of payments and refunds including management of credit accounts and a schedule of discounts.
Maintenance of a customer database.
Receipt and storage of incoming products, and maintenance of inventory.
Picking, packing and despatching of products and literature.
Generation of invoices, reminders, statements and letters.
Production of sales, banking, transaction, debtors and stock reports.

Since we won the tender for this work in 2004 we have also taken on some direct mail activity, and the fulfilment of Diabetes UK’s magazine which is polywrapped and mailed to a circulation of 170,000 people.



Ecommerce fulfilment
thatcuteage.co.uk was founded in 2003. The website sells hundreds of products aimed at young families, and their business has steadily grown year on year. In 2007 they required a new efulfilment supplier that could cope with their growing storage requirements and order volumes, and after reviewing the market chose BTB Mailflight as their partner.

The transition of the business to BTB Mailflight was carefully managed by our implementation team and the process was very smooth. The business has subsequently grown significantly but the owners were able to enjoy a very well earned holiday in 2007 for the first time in years.



Magazine subscription management & global magazine fulfilment
BTB Mailflight has created a bespoke subscription management database for three high profile N&S titles; OK, New and Star. With a full reporting suite for subscription data, data profiling, and financial management. We host this database and have worked with N&S to optimise current subscriber data. We provide an order processing and customer service team via our contact centre and as well as phone calls we process email requests, postal responses, and web orders.

We also provide UK and international mailing services for these titles which includes outputing the mailing lists from the database, laser printing carrier sheets, polywrapping the magazines, and mailing them worldwide.

International ecommerce fulfilment
AtLast Fulfilment is one of the largest mail order processing companies in the USA, and they had a number of clients who wanted to expand their ecommerce operations into the UK and Europe. However mailing orders across the Atlantic was cost prohibitive so AtLast looked for a partner in the UK they could work with, and after carefully reviewing the UK mail order fulfilment market they chose BTB Mailflight as their UK hub for European order fulfilment and distribution.

We now fulfill approximately 30,000 orders per month across numerous At Last Fulfilment clients, with products ranging from clothing to healthcare products across numerous websites. With our international mailing expertise we were able to keep their international distribution costs low, including standard postage and courier deliveries.