order fulfilment companies

Mail Order Fulfilment: Stock management, pick and pack
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BTB Mailflight's 63,000 sq ft order fulfilment centre processes thousands of items a day. For many clients we undertake daily order fulfilment services, whereas others work with us on an adhoc, or one-off campaign basis, and we can gear up our fulfilment centre for peaks and troughs in demand.

Our clients range from Christian Aid where we fulfil hundreds of thousands of items during a two month campaign, to young ecommerce businesses for which we pick and pack about 1000 orders a month.

Our order fulfilment solution is truly flexible and scalable and we will commit to a Service Level Agreement (SLA).

Receiving orders
We can receive responses and orders as data downloads, through website integration, or via email, postal, and telephone contact at our Contact Centre. When receiving data feeds we will agree data formats and layouts in advance and test the system thoroughly before we go live.

Stock management
We can offer bulk storage, paletised and racked storage, and pigeon hole type picking faces as well as extra-secure storage and fulfilment areas. We operate strict stock management procedures and transparent inventory reporting. Examples of our shelving are shown below.

Pick and pack
Stock can be called off for single orders, small consignments, or bulk shipments. The pick and pack processes are covered by our ISO90001:2000 quality system so procedures are in place to ensure accurate picking and audit trails are available. Examples of items we store and pick and pack include:

Productsorder fulfilment centreLiterature
order fulfilment Medical equipment order fulfilment centreorder fulfilment Clothing catalogues
order fulfilment Toys order fulfilment centreorder fulfilment Travel brochures
order fulfilment Merchandise order fulfilment centreorder fulfilment Information packs
order fulfilment Consumer electronics order fulfilment centreorder fulfilment Welcome packs
order fulfilment Clothing order fulfilment centreorder fulfilment Product brochures
order fulfilment Baby products order fulfilment centreorder fulfilment Instruction manuals
order fulfilment DVDs order fulfilment centreorder fulfilment Directories
order fulfilment CDs order fulfilment centreorder fulfilment Guides
order fulfilment Perfume order fulfilment centreorder fulfilment Tourism brochures
order fulfilment Cosmetics order fulfilment centreorder fulfilment University prospectus
order fulfilment Homeware order fulfilment centreorder fulfilment Reports
order fulfilment Toiletries order fulfilment centreorder fulfilment Books
order fulfilment Gardenware
order fulfilment Point of sale material
order fulfilment Product samples

Returns handling
Any returned despatches will be processed with care to identify the reason for return and the best resolution.

Laser printing order paperwork
We can generate all relevant paperwork to go out with the order fulfilment such as personalised letters, despatch notes, receipts and invoices and these can be picked and packed along with the order. This paperwork can be branded and designed to meet your requirements.

Print management and packaging procurement
As well as packaging materials such as polybags, envelopes, boxes, bubblewrap etc that are essential for order fulfilment, we can also source printed material including letterheads, order forms, invoices, leaflets, labels, brochures, cards etc.