View our demo system
http://www.btbmfws.co.uk/demo

To navigate around a sample BTB Mailflight fulfilment system please click on the link above and contact us for the login details on 01234 84 84 15 or info@btbmf.co.uk.

Click here for fulfilment system screen shots and sample reports.

Read about our fulfilment system modules
Fulfillment system modules available include the following, click on them for further details:

Contact Management
Subscriptions Management
Stock Management
Pack Management
Sales Order Processing
Despatch Management
Purchasing and Goods Received
Warehousing
Query Handling
Reporting
Web Based Services

> CONTACT MANAGEMENT

Summary
Provide the facility for new and existing contacts to be managed through the system, along with data capture requirements and amendment auditing.

Requirement type
This module is the default module for all systems and is an absolute requirement.

Components
Contact import
Audit changes
Data capture
Record searching

> SUBSCRIPTION MANAGEMENT

Summary
This module allows BTB to manage customer subscriptions and renewals based accounts such as BHF and Northern & Shell.

Requirement type
This module also requires stock and pack management if using the back issue components.

Components
Subscriber import
Title Management
Renewal management
Back issue management
Payment processing
Mailing file export

> STOCK MANAGEMENT

Summary
Enable customer stock items to be referenced and stored on the system with the ability to bulk despatch and report on stock movement.

Requirement type
Required only if processing product based modules.

Components
Bulk despatch
Stock reporting
Subgroup/product group management
Stock adjustments
Weekly movement analysis
Record searching

> PACK MANAGEMENT

Summary
Enable customer stock items to be put into packs that can then be processed as orders through the sales order processing module.

Requirement type
Required only if processing sales orders.

Components
Weekly movement analysis
Record searching

> SALES ORDER PROCESSING

Summary
Enable customer stock to be ordered via multiple sources and processed accordingly.

Requirement type
Optional but mandatory to process orders.

Components
Order file imports
Media codes
Campaign codes
Campaign codes
Customer search
Pack search
Order source analysis
Order amendments
Order cancellation
Payment processing
Scheduled deliveries
Priority deliveries
Carrier selection
Stock Picking
Returns handling

> DESPATCH MANAGEMENT

Summary
From stock picking to parcel despatch, this module controls the full process.

Requirement type
Optional but mandatory when sales order processing is installed.

Components
Stock picking summary
Packing sheets
Despatch notes
Label printing
Country breakdown
Batch header sheets
Parcel tracking

> PURCHASING AND GOODS RECEIVED

Summary
This module enables BTB to both order and receive stock from clients and suppliers, whilst tracking outstanding deliveries and quantity anomalies. All accounts that have purchasing and goods received must also have warehousing.

Requirement type
Optional

Components
Purchase order management
Goods received management
Supplier management
Scheduled deliveries
Booking in documentation
Warehouse location management

> WAREHOUSING

Summary
This is the core component that handles stock items into and through their warehouse lifecycle. All accounts that use the purchase order and goods received modules must also have warehousing.

Requirement type
Optional unless purchase orders and goods received is purchased.

Components
Warehouse location management
Stock movement management
Stock adjustments
Bulk to pick management
Quarantined stock
Stock destruction
Returns handling

> QUERY HANDLING

Summary
This module is designed to allow customer queries to be recorded and resolved in a traceable and reportable manor.

Requirement type
Optional

Components
Maintain query codes and description
Maintain query resolution codes and descriptions
Enter/update queries
Query searching

> REPORTING (Click here for sample report screenshots)

Summary
This module has been created to give each client a list of basic reports that will enable them to see a true representation of how there account is running. Any bespoke reporting requirements can be built but these are chargeable on a per report basis subject to requirement.

Requirement type
Optional

Components
Stock levels report
Stock movement report by week
Stock reorder report
Orders by source
Orders by media code
Orders by campaign code
Orders by country
Orders by payment method
Orders by pack
Orders by date
Orders by picklist
Top selling items
Customer loyalty
Backlog report
Cancelled orders
Suspended orders
Items by number of despatches

> WEB BASED SERVICES

BTB Mailflight are able to offer clients various online services, these include reporting, data capture and web services.

Scheduled web based reporting
This option is available for any client who purchases the reporting module but would like to view reports online on a daily basis.
The account is hosted within BTB Mailflight's domain and reports are scheduled to run and upload on a daily basis.

Realtime web based reporting
This option is available for any client who wishes to see up to the minute reporting figures online. The account is hosted on BTB Mailflight's secured webspace and packets of information are sent via webservices as each transaction occurs.

Data Capture
BTB Mailflight can design your data capture requirements into online forms that can then be accessed by customers/subscribers/contacts alike.
Client webpages will be hosted on our secured webspace and are skinned with your corporate design to allow seamless customer browsing.

Web Services
A variety of web services are available for clients connection. All web services are hosted on BTB Mailflight's secure webspace and are client unique. Our web services will allow clients to pass information from their own websites and systems to BTB Mailflight's for integration and order processing. All web services are subject to agreement and specification.