Response Handling and Mail Order Fulfilment Systems | Pick and Pack, Storage and Distribution

Response Handling &
Order Fulfilment Solutions

Phone: 01234 840 222
Fax: 01234 841 041
Email: info@btbmf.co.uk

"Mailing House Of The Year" finalists
PPA Awards 2006

BTB Mailflight's Response Handling and Order Fulfilment System Screenshots and Report Samples

The best way to fully understand the sophistication of our response handling and order fulfilment systems is to receive a demo from one of our team, and if you would like to arrange this please contact us. Alternatively you can navigate through a sample response fulfilment system here and read more about our IT systems.

The following response fulfilment system screenshots below should also give you a good idea of what we can develop.

CLICK HERE TO VIEW SAMPLE RESPONSE FULFILMENT REPORTS

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Sample contact management screen
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Sample data capture screen
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Sample order processing screen
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Sample payment processing screen
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BTB Mailflight's Response Handling and Order Fulfilment Reports

Our fulfilment system reporting module has been created to give each client a list of basic reports that will enable them to see a true representation of how there account is running. Any bespoke reporting requirements can be built but these are chargeable on a per report basis subject to requirement. Basic Reporting includes the following and some sample screenshots are below.

Stock levels report
Stock movement report by week
Stock reorder report
Orders by source
Orders by media code
Orders by campaign code
Orders by country
Orders by payment method
Orders by pack
Orders by date
Orders by picklist
Top selling items
Customer loyalty
Backlog report
Cancelled orders
Suspended orders
Items by number of despatches

Scheduled web based reporting
This option is available for any client who purchases the reporting module but would like to view reports online on a daily basis.
The account is hosted within BTB Mailflight's domain and reports are scheduled to run and upload on a daily basis.

Realtime web based reporting
This option is available for any client who wishes to see up to the minute reporting figures online. The account is hosted on BTB Mailflight's secured webspace and packets of information are sent via webservices as each transaction occurs.

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Sample despatch confirmation report
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Sample stock report
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Sample orders by country report
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Sample report
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RESPONSE CENTRE
Response centre, response handling, call centre, data capture, donation handling, banking and thanking, IVR, lettershop, subscription management, mail order processing, customer service enquiries, database management and marketing services.

UK & INTERNATIONAL MAIL DISTRIBUTION
A comprehensive range of UK and international postal services, as well as standard, trackable and signed for courier and freight options are available from BTB Mailflight. Priority and Economy services to suit.

ORDER FULFILMENT
Mail order fulfilment, ecommerce fulfillment, donation handling, pick and pack, order processing, catalogue requests, brochure requests, magazine subscriptions, CD and DVD fulfilment, product sample campaigns, marketing fulfilment.

MAIL PRODUCTION
BTB Mailflight also have a mailing house division providing envelope enclosing, polywrapping, laser printing, on-demand digital print, inkjet addressing & handwork. Lettershop & mass mailings handled.

SOLUTIONS - BTB Mailflight work with many industry sectors but have particular experience in the following areas:
	EFULFILMENT SERVICES	Daily downloading of online orders and despatch of orders worldwide.
	CHARITIES	Donation handling, fundraising materials fulfilment, direct mail, magazines.
	BROCHURES / CATALOGUES	Fulfilment of holiday brochures, mail order catalogues, product brochures.
	MAGAZINE SUBSCRIPTIONS	Subscription management, lettershop, back issues, polywrapping etc.
	MAIL ORDER	Fulfillment of product orders, catalogue requests and direct mail.
	CDS AND DVDS	Storage & management of CD, DVD, book, magazine & journal libraries.
	CORPORATE COMMUNICATIONS	Fulfilment of company material to sales agents, retailers, events etc.
	PRODUCT SAMPLES	Fulfilment of product samples with supporting marketing collateral.
	CREDIT CONTROL	Fufilment of credit control letters and invoices.
	MEMBERSHIP MANAGEMENT	Database management & marketing. Fulfil welcome packs, newsletters etc.