order fulfilment companies

Magazine Subscription Management
Also on this page: Magazine polywrapping, and mailing solutions

Introducing our subscription management solution
BTB Mailflight's subscription management solution is different. Not only can we offer all of the contact management and database marketing services you would expect, but we also have a 43,000 sq ft mail fulfilment division, and our own international mailing services.

So as well as helping you build ultimate value from your relationships with your subscribers we can ensure they get their magazines on time, in good order, and at low cost. And you only have to manage one supplier!

You can find out more about our polywrapping and fulfilment services here, and about our international magazine mailing distribution services here. This page describes our contact centre and subscription database management and marketing services.

63,000 sq ft contact centre and fulfilment operation
order fulfilment Customer service: phone, fax, email, web, postal correspondence.
order fulfilment Order processing: data capture, payment processing, banking etc.
order fulfilment Pick & pack: subscriptions, back issues, gifts, products, exhibition material etc.
order fulfilment Fulfil order acknowledgements and invoices.
order fulfilment Develop bespoke CRM IT systems.

Database management and marketing
order fulfilment Management of subscription renewal communication.
order fulfilment Acquisition campaigns and cross-selling campaigns.
order fulfilment Lettershop, direct mail, email, & telemarketing.

Data profiling and campaign analysis
order fulfilment Ongoing measurement of campaign results & data analysis to maximise ROI.
order fulfilment Online reporting system, access to vital information whenever you need it.
order fulfilment Provision of reports required for auditing purposes.

Web services
order fulfilment Development of subscriber account management web pages.
order fulfilment Email campaign management: renewals, acknowledgements, acquisitions etc.
order fulfilment Online access to the database so you can run your own data selections, view reports, add data, extract data, and process orders.

Direct mail fulfilment
order fulfilment Renewals, cross selling, acquisition campaigns
order fulfilment Mechanised envelope enclosing, DL to C4.
order fulfilment Laser printing, simplex and duplex, printed on reels and sheet-fed.
order fulfilment Variable digital printing.
order fulfilment Inkjet addressing: envelopes and postcards etc.
order fulfilment Team of handworkers for non-machinable production.

Preparation of magazine circulation data
order fulfilment Our subscription management and mailing house divisions work hand in hand.
order fulfilment Data profiling and segmentation.
order fulfilment Merge, purge and dedupe.
order fulfilment Data suppressing: Goneaways, MPS, Bereavement Register etc.
order fulfilment Sortation: Mailsort, Presstream, international mail sortation, PAF etc.

Comprehensive reporting
order fulfilment Contact centre statistics.
order fulfilment Campaign analysis e.g. response rates, ROI, demographics.
order fulfilment Fulfilment reports.
order fulfilment Mailing completion report.
order fulfilment Available in various formats.
order fulfilment Online access to reports.

Magazine mailing fulfilment and distribution
BTB Mailflight's mailing house division specialises in international magazine mailings. Our international magazine postal distribution services are used by some of the best known UK magazine and journal publishers because we provide specialist magazine postal services with significant postage discounts. We can also provide the complete fulfilment solution which includes 5 Sitma polywrapping lines specifically developed for polywrapping magazines. Find out more >>