Welcome to BTB Mailflight's mail order fulfilment and contact
centre solution, approved by the DMA, and ISO9001 accredited

BTB Mailflight is one of the UK's leading mail order fulfilment and contact management companies. We were established in 1969, and are now part of Europe's second largest postal and fulfilment group. We provide order fulfilment and contact centre services to a wide range of organisations, from traditional mail order companies to charities, but our largest growing area as you might expect is ecommerce fulfilment.

We are approved by the Direct Marketing Association (DMA), are ISO9001:2008 accredited, and we aim to provide a high quality order fulfilment service at value for money prices. You can see the top ten reasons for choosing BTB Mailflight by clicking here but the best way to find out more is to call us on 01234 840 222.

To summarise our solution includes:
63,000 sq ft order fulfilment operation 20 seat contact centre
Data processing and laser printing. Telephone call handling
Storage and stock management Postal response handling
Picking and packing Email query handling
Despatch processing Website integration
UK and international postal services Payment processing
UK and international courier distribution Reporting and analysis
Returns management Find out more >>
Find out more >>

Direct marketing and CRM services Added value
Database management and marketing Print management & materials sourcing
Direct mail campaign fulfilment Account management and reporting
Polywrapping of catalogues, brochures & newsletters Data procurement and data cleansing
Outbound calling and email marketing IT/web system development
Find out more >> Find out more >>

Request a quote or further information on 01234 840 222 or info@btbmf.co.uk or book a time to visit us.

10 reasons to choose BTB Mailflight's order fulfilment solution:

1. Value for money.
2. Quick set up.
3. Scalability and flexibility.
4. Below market average error rates.
5. UK and international postage and courier discounts.
6. Sophisticated IT systems, including real time online reporting so you remain in control.
7. Dedicated Account Manager, and a Service Level Agreement (SLA).
8. Marketing fulfilment and CRM services to help you get the most from your customers.
9. Culture of continuous improvement, service development, and a long term partnership approach.
10. Other cost savings i.e. use our procurement team to source your packaging and printed items.

Our order fulfilment business has doubled in size in just two years, mainly on the back of the growing demand from ecommerce businesses. We now provide efulfilment services for a wide variety of ecommerce companies fulfilling anything from clothing, gadgets, and books, to medical equipment and dried food.
Find out more about our efulfilment services >>

International mail order fulfilment

BTB Mailflight is the first choice for companies looking to expand their mail order business internationally. We are part of the La Poste Group, Europe's second largest postal group with turnover of €20 billion. With our wide range of international postal and courier services we can reduce the cost barriers often involved in expanding mail order operations into Europe and beyond.

We are the distribution hub for several international mail order companies and we also provide international direct mail services to help them further develop their market share.

Are you based in the USA?
We work with a number of American clients and have reduced their postage and couriers costs by as much as 75% by storing and mailing their European mail orders from our site in the UK. This has helped them increase their mail order volumes and profits!

Find out more about our international mail order fulfilment services for American clients

BTB Mailflight isn't your typical UK order fulfilment company, we can offer so much more than most order fulfilment companies, but also we don't insist on clients utilising everything we offer, if you just want a low cost simple UK mail order fulfilment solution then that's fine with us.

However should you wish to expand your mail order business internationally in the future then you might be pleased to know that as part of the La Poste Group, Europe's second largest postal operator, we can also provide international postage and courier cost savings as well as low cost storage, pick and pack.

We also have a 20 seat contact centre based within our mail order fulfilment operation, and a 43,000 sq ft mailing house located just 5 minutes from our mail order fulfilment centre. So as well as fulfilling your orders we can also act as your customer service centre and your marketing fulfilment department too if you want us to.

With our online reporting systems you are always in control of your mail order business, whether you outsource your complete operation to us, or just want us to pick and pack your orders and nothing else, and we will develop a Service Level Agreement (SLA) so you know exactly what to expect from us.

Intelligent mail order fulfilment: How our IT systems help us keep costs low, minimise errors, and maximise your ROI.

Our mail order fulfilment operation is IT system driven, so we employ fewer people thus our costs are lower, the sophistication of the system and our procedures also ensures costs are kept down and a quality service is provided. It also enables us to help you get the most from your customer relationships.

Quality checking to ensure low picking and packing errors
We use technology where possible to minimise mistakes throughout the whole mail order fulfilment process, from picking and packing through to despatch.

Cost efficient order packing
The system can calculate the best way to pack an item i.e. which materials to use based on an items size/weight so there is no wasted time or materials.

Sophisticated stock control
Based on past mail order volumes the system can forecast activity levels and help us to best manage the warehouse and stock movements. Working efficiently enables us to keep costs low, and gear up and down.

Automatically chooses best distribution method for order
The mail order fulfilment system can be set to work out the most cost effective distribution method for each consignment based on an items size and weight and delivery time required.

Identify your best customers
With customer profiling capabilities we can identify your best customers and help you develop your relationship with them to make it more profitable. We can even use our partnership with a data broker to source you lists of people that have the same characteristics of your best mail order customers so you can target them too.

Upselling and cross selling
Our call centre module is configured so that our call agents are guided through the sales order process and this can include intelligent scripting to ensure they ask specific cross selling and upselling questions related to the individual order i.e. if your customer has called to purchase a remote control car the questions might be "will you be needing batteries to go with that?" or if they were calling to order two CDs the question might be "we have a current promotion where if you purchase three CDs you get a 10% discount, would you like to make that saving today?".

We do not have a hard selling environment, we simply set the system up intelligently to help increase your sales. We can also provide email marketing, direct mail fulfilment, and database marketing services.

Find out more about our mail order fulfilment and contact centre IT systems >>