Account Management: Unrivalled Client Service
About Us | Photo Gallery | IT Systems | Quality | Account Management | Environmental Policy | Other Policies

With over thirty-nine years experience we have developed a culture of continuous improvement and proactivity, and our client services procedures are compliant with the ISO9001:2000 quality standard.

Each one of our clients is assigned an Account Executive who is responsible for the day-to-day delivery of BTB Mailflight’s services, and they are a client’s main contact. Account Executives work within a small team, and each team is supported by a Team Leader.

A Business Development Manager will also be allocated to the account, they handle more strategic issues such as pricing, implementation, recommending additional services a client may benefit from, and reviewing our performance against the Service Level Agreement.

Having documented procedures and a team-working support structure ensures a consistant standard of service.

Service level agreements and account reviews
We work in partnership with clients to set service levels, these are key to measuring performance, and achievement against these will be discussed at regular account review meetings.

Implementation
We take a partnership approach working closely with you, your agencies, and previous suppliers to ensure that work is implemented smoothly.