ecommerce fulfilment efulfilment companies

Efulfilment: Ecommerce Fulfilment Specialists
 In this section: Efulfilment home page | Website Integration | Online Reporting & Account Management

BTB Mailflight provides the complete efulfilment service to a number of ecommerce businesses, as well as larger organisations and charities that also have an online shop.

How it works!
 Your customers place their orders on your website, and payment is authorised.
efulfilment servcies uk We recieve notification of orders through web integration or batch file download.
website order processing We print off pick notes, and pick the orders from your stock held in our warehouse.
order fulfilment from websites We pack the orders using the most appropriate packaging (which we can buy for you at trade prices).
efulfillment We despatch the orders using a range of postal and courier services (across the UK and internationally).
order fulfilment We handle returned orders, working to your returns procedures.
order fulfilment We provide online access to reports so you can keep track of orders.
order fulfilment We help you to grow your business by offering data profiling and direct marketing services.

Getting set up
Before we can start to pick and pack your webshop orders we need to get you set up, this should be a fairly simple process and involves the following:

order fulfilment Pricing is confirmed, Ts and C's signed, and you are introduced to our Implementation Manager.
order fulfilment You tell us what you need from the system, what reports you need, and your operational requirements.
order fulfilment We agree on how we will receive your order data i.e. web services integration or file download.
order fulfilment We configure the system and workflows to meet your needs, and set up pick notes and reports.
order fulfilment You send us your stock and stock information i.e. codes, descriptions, quantities etc.
order fulfilment We set up your stock in our warehouse, and input the details onto our IT system.
order fulfilment We test the system and train our staff.
order fulfilment We work together to document the Service Level Agreement (SLA).
order fulfilment You are introduced to an Account Executive who becomes your main day to day contact.
order fulfilment We go live!
order fulfilment Account review meeting to be held after 4 weeks, Implementation Manager moves away from your account.

What do we fulfill?
We pick and pack a vast range of items for a variety of websites including:

european mail order distributionorder fulfilment Toys
order fulfilment Clothing
order fulfilment Consumer electronics
order fulfilment Medical equipment
order fulfilment Merchandise
order fulfilment Homeware
order fulfilment Gardenware
order fulfilment Fundraising material, welcome packs, and event information
order fulfilment DVDs and CDs
order fulfilment Gadgets
order fulfilment Books, journals, and magazines
order fulfilment Catalogues, brochures, and leaflets.
order fulfilment Dried foods
order fulfilment Accessories
order fulfilment Kitchenalia
order fulfilment Baby products
order fulfilment Point of sale (POS) material

european mail order distribution european mail order distribution

 

 

 

 


 

 

Why outsource your efulfilment to BTB Mailflight?
order fulfilment Competitive prices
Because we set up our new 63,000 sq ft facility from scratch in early 2008 (after moving from our 30,000 sq ft fulfilment centre) it gave us the opportunity to review all our processes and IT systems to make sure we are doing things as efficiently as possible, and because we are utilising automated processes and are keeping our costs down we are able to offer extremely competitive efulfilment prices which is one main reason we won a lot of ecommerce fulfilment work in recent months.

We also provide some of the lowest UK and international postal and courier services available as we are part of Europe's second largest postal group, and we can source packaging materials and print at trade rates for you too. This all helps to make BTB Mailflight's efulfilment solution excellent value for money.

order fulfilment Low error rates
Our picking and packing processes are system driven as is stock control, we also employ reliable and experienced staff, so our error rates are very low. The fulfilment system also provides an audit trail so on the rare occasion a picking error occurs we can identify the cause and make sure it doesn't happen again.

order fulfilment Free up your time
Our aim is to leave you free to focus on marketing your business, sourcing your products, and concentrating on your ebusiness strategy, whilst we handle the job of fulfilling your products to your customers on time and in good order.

order fulfilment Scalability and flexibility
You don't want to be worrying about finding storage space and employing packing staff, especially when demand can fluctuate. We can gear up as and when necessary with our 63,000 sq ft operation.

order fulfilment Stay in control
We appreciate that outsourcing your business could give you a sense of lost control, however we provide transparent reporting so you are always up to date on what we have fulfilled for you during any given time period, what is outstanding, and what your stock position is. We can also report on returns, and analyse your customers.

order fulfilment 24/7 online access to reports
Reports can be viewed online via a secure web portal so you can view them any time of day. FInd out more >>

order fulfilment A dedicated Account Manager
You will be assigned a specific Account Manager so any queries you have will be dealt with by someone who you can build a relationship with.


Contact centre support
As well as processing your online orders we also have a Contact Centre that can support your ecommerce business by handling your customer queries or orders by phone, post and email. Offering these response channels as well as internet communication is often seen as a benefit by ecommerce customers.


CRM and direct marketing campaign fulfilment
We can help you achieve more profitable relationships with your customers through customer profiling and direct marketing services. This includes brochure and catalogue mailings, postcard mailings, catalogue requests, newsletter mailings, and email/telemarketing. ASOS, one of the internet's most successful ecommerce companies now also mail a very popular catalogue to approximately 500,000 people, and BTB Mailflight handle this mailing.
Find out more >>


Request an efulfilment quote or further information on 01234 840 222 or info@btbmf.co.uk or book a time to visit us.order fulfilment centre


Also in this section: Efulfilment home page | Website Integration | Online Reporting & Account Management

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