Free up your time
Our aim is to leave you free to focus on marketing your business, sourcing your products, and concentrating on your ebusiness strategy, whilst we handle the job of fulfilling your products to your customers on time and in good order.

Scalability and flexibility
You don't want to be worrying about finding storage space and employing packing staff, especially when demand can fluctuate. We can gear up as and when necessary with our 63,000 sq ft operation.

Stay in control
We appreciate that outsourcing your business could give you a sense of lost control, however we provide transparent reporting so you are always up to date on what we have fulfiled for you during any given time period, what is outstanding, and what is your stock position. We can also report on returns, and analyse your sales figures.

24/7 online access to reports
Reports can be viewed online via a secure web portal so you can view them any time of day.

A dedicated Account Manager
You will be assigned a specific Account Manager so any queries you have will be dealt with by someone who you can build a relationship with.

Ecommerce Order Fulfilment Services

The terms efulfilment, internet fulfilment, elogistics, online fulfillment and e-business order processing are just some of the terms used to describe what BTB Mailflight do, but they all essentially mean the same thing! - Storing, picking, packing and distributing orders received via websites.

BTB Mailflight provide these services to a number of ecommerce businesses, as well as larger organisations that also have an online shop.

 

BTB Mailflight logo, home page link

Response Handling &
Order Fulfilment Solutions

Direct Marketing Association Response Management Specialist.
  line


Phone: 01234 840 222
Fax: 01234 841 041
Email: info@btbmf.co.uk

"Mailing House Of The Year" finalists
PPA Awards 2006

 
 


 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

What can we handle?
We can receive downloads of order data from you or integrate our efulfillment system into the back end of your website. Our warehousing is flexible, we can offer bulk storage, paletised and racked storage, and pigeon hole type picking faces as well as extra-secure storage and fulfilment areas.

We pick and pack a vast range of items including:

  • Toys
  • Clothing
  • Consumer electronics
  • Medical equipment
  • Merchandise
  • Homeware
  • Gardenware
  • Fundraising material
  • Event packs
  • DVDs
  • CDs
  • Gadgets
  • Books
  • Journals
  • Brochures
  • Catalogues
  • Welcome packs
  • Folders

We will print and enclose any required paperwork e.g. invoice or receipt, and can enclose any additional items such as promotional leaflets.

We source packaging material for many clients and by buying in bulk achieve significant discounts.

Orders can be distributed using a mixture of postal, courier and freight services, in fact we provide one of the widest range of options available from the UK.

Quality standards
Our web fulfilment operation is covered by the ISO9001:2000 quality management system so you can be assured of a quality internet fulfilment solution. BTB Mailflight is also accredited by the Direct Marketing Association as a Response Management Specialist which further highlights our credentials.

How our system integrates with the back end of ecommerce websites.
- receiving orders, processing orders, order confirmations, stock updates etc
Our inhouse system developers work with Adobe's ColdFusion which is a market leading software platform so our systems can easily work off the backend of ecommerce websites.

Receiving your order data
We host fulfilment accounts on our secured web server which would give you access to a http post functionality which accepts xml content. As your orders are confirmed as ok to despatch (presumably after payment) you would then send an http post holding an agreed xml structure to the BTB Mailflight web server. We would read in this order, check everything is ok and then return a response i.e. 1=ok, 2=fail, 3=duplicate

Sending you, or your customers, order confirmations
These orders are then available for immediate despatch at our warehouse. At the point of despatch we have the facility to send your server a despatch feed with the following being the most used information,

1) Your order number
2) Our order number
3) Carrier service used
4) Tracking number

This info could then be imported to your systems for customer updates etc. We can also send a branded email to your customer letting them know that their order has been despatched if you required us to.

Updating your online stock system
Our warehousing system updates the web based fulfilment account with any physical stock alterations (for whatever reason,adjustments/picks/returns…..) in real time. We then give access to another web service where you can post an xml packet and we return the stock level at any time you require.

To read more about our fulfilment systems, and view sample efulfilment reports and system screenshots please click here.

Response centre support
As well as processing your online orders we also have a response centre that can support your ecommerce business by handling your customer queries or orders by phone, post and email. Offering these response channels as well as internet communication is often seen as a benefit by online customers.

Direct mail campaigns
Our direct mail division can also handle any supporting marketing mailing activity such as brochure mailings, postcard mailings, and catalogue requests.

 

 

 

>
SOLUTIONS
 

 

> CASE STUDIES
 

> www.thatcuteage.co.uk
>> www.medscope.co.uk



www.thatcuteage.com


thatcuteage.com was founded in 2003 by a husband and wife team. Their website sells hundreds of products on the internet aimed at young families and their business in steadily growing.

In 2007 they required a new efulfillment supplier that could cope with their growing storage requirements and internet order volumes and after reviewing the market chose BTB Mailflight as their efulfilment partner.

The transition of the business to BTB Mailflight was carefully managed by our efulfillment implementation team and was very smooth. By moving to a large efulfilment company they have also been able to take advantage of our better courier rates.

 



www.medscope.co.uk

Medscope is a supplier of quality diagnostic medical equipment to medical practitioners of various disciplines, both in practice and in study. Their other important customer base consists of those individuals with no medical training who wish to monitor their health at home.

It is vital that these internet orders are fulfilled accurately, and being able to prove our quality standards through our DMA accreditation, and ISO9001:2000 accreditation helped us win this account.

 

 

> OUR FULFILMENT SYSTEMS IT

Click on the pdf image above to download a PDF document containing information about our fulfilment IT systems and to see sample screenshots and reports.

   
 





 



SOLUTIONS - BTB Mailflight work with many industry sectors but have particular experience in the following areas:


efulfillment   ECOMMERCE     Efulfillment. Downloading of online orders and despatch of orders worldwide.
  CHARITIES     Donation handling, order processing, magazine fulfilment, & direct mail.
  BROCHURES/CATALOGUES     Fulfilment of holiday brochures, mail order catalogues, product brochures.
  MAGAZINE SUBSCRIPTIONS  

Subscription management, lettershop, back issues, polywrapping etc.

  MAIL ORDER     Fulfillment of product orders, catalogue requests and direct mail.
  CDS AND DVDS   Storage & management of CD, DVD, book, magazine & journal libraries.
  CORPORATE COMMUNICATIONS     Fulfilment of company material to sales agents, retailers, events etc.
  PRODUCT SAMPLES   Fulfilment of product samples with supporting marketing collateral.
  CREDIT CONTROL     Fufilment of credit control letters and invoices.
  MEMBERSHIP MANAGEMENT     Database management & marketing. Fulfil welcome packs, newsletters etc.
           
 
 
  HOME | ABOUT US | ORDER FULFILLMENT SERVICES | SOLUTIONS | ORDER FULFILMENT CASE STUDIES | CONTACT US

Phone: 01234 840 222 | Fax: 01234 841 041 | Email: info@btbmf.co.uk

©2007 BTB Mailflight, All Rights Reserved. Privacy Statement