Catalogue and Brochure Request Fulfilment | Response Centre, Warehousing, Pick and Pack

Response Handling &

Order Fulfilment Solutions

Phone: 01234 840 222
Fax: 01234 841 041
Email: info@btbmf.co.uk

"Mailing House Of The Year" finalists
PPA Awards 2006

Catalogue Requests and Brochure Request Fulfilment

BTB Mailflight handle catalogue and brochure requests for some high profile companies. This includes fulfilling the following types of catalogues and brochures:

Clothing catalogues
Travel brochures
Information packs
Welcome packs
Product brochures
Instruction manuals
Directories
Guides

Our sophisticated brochure / catalogue fulfilment system is designed to automatically download your data each day from your website or call centre (or our call centre), data is then linked to your personalised letter or label template that we will develop (multiple versions if necessary), addresses are printed and your catalogue or brochure pack is mailed out the same day.

As well as responding to individual catalogue and brochure requests we also handle the distribution of bulk brochure requests e.g. to travel agents, shops, supermarkets and exhibitions.

Brochure / Catalogue Direct Mailing Campaign Fulfilment

As well as handling daily brochure and catalohe requests BTB Mailflight also have a mailing house division that specialises in the mass fulfilment of brochure and catalogue mailings.

We have 5 Sitma polywrapping lines and polywrap millions of catalogues and brochures each year. Smaller mailings will be polybagged or enveloped by hand.

As well as catalogue mailings we can produce other direct mail packs too. Whether it’s a simple postcard mailing or a complex mailer with numerous inserts and variations, we can provide the solution.

Our largest international catalogue client's mailing cycle involves high volume catalogue mailings followed up by postcard mailings. With our inkjetting capabilities we can print variable postal indicias so that they benefit from using the international postage service that offers the best price to that destination.

Our catalogue / direct mailing capabilities include:

Materials procurement & print management
Data processing
Laser printing – carrier sheets/letters/forms/invoices/statements
Inkjet personalisation - high speed inkjetting of postcards, envelopes etc
Print finishing
Polythene wrapping
Polybagging
Envelope enclosing
Specialist hand finishing
o Label application
o Hand inserting
o Boxing/packaging of bulk catalogues
o Covermounting/tip on's
o Hand matching
UK mailings (Mailsort)
International mailings
Courier & freight
Fulfilment of catalogue requests

>	SOLUTIONS
	- Ecommerce Fulfilment - Charities > Brochure & catalogue requests - Magazine Subscriptions - Mail Order - CD and DVD Fulfilment - Corporate Communications - Product Samples - Membership Management - Credit Control Letters & Invoices

>	CASE STUDIES
	> Boden >> Butlins

Catalogue request fulfilment
Boden receive thousands of catalogue requests per day from potential customers in the UK and overseas. This includes online catolog requests, phone calls to their call centre and postal requests.

BTB Mailflight store the catalogues and fulfil the requests with a same day turnaround SLA in place.

Catalogue mailings and postcards.
BTB Mailflight are responsible for polywrapping, addressing and mailing aproximately 7 million Boden catalogues per annum. We also inkjet address and mail their postcards.

Brochure requests and Premier Club fulfilment
Included in the scope of the work we handle for Butlins are the following:

Providing fulfilment services for all Butlins brochure requests and Premier Club communications including telephone, SMS, interactive TV, website and coupon/postcard requests plus Premier Club invitation mailings, Welcome Packs and upgrade communications.

This includes Receipt of brochure request data and Premier Club data electronically Data capture of postcard and coupon information. Laser printing personalised letters to accompany brochures and Premier Club Welcome packs; Premier Club upgrade letters and Premier Club invitations.

Despatch including a number of different formats and outers e.g. polybags, folded items, non-standard pack sizes etc. Some ad hoc mailings are also undertaken.

Providing a system for management of all the catalogue request data and providing comprehensive reports and data back to Butlins regarding the brochures requested.

Providing a stock management facility including storage, stock auditing and reporting, and secure storage.

SOLUTIONS - BTB Mailflight work with many industry sectors but have particular experience in the following areas:
	ECOMMERCE	Daily downloading of online orders and despatch of orders worldwide.
	CHARITIES	Donation handling, order processing, magazine fulfilment, & direct mail.
	BROCHURES/CATALOGUES	Fulfilment of holiday brochures, mail order catalogues, product brochures.
	MAGAZINE SUBSCRIPTIONS	Subscription management, lettershop, back issues, polywrapping etc.
	MAIL ORDER	Fulfillment of product orders, catalogue requests and direct mail.
	CDS AND DVDS	Storage & management of CD, DVD, book, magazine & journal libraries.
	CORPORATE COMMUNICATIONS	Fulfilment of company material to sales agents, retailers, events etc.
	PRODUCT SAMPLES	Fulfilment of product samples with supporting marketing collateral.
	CREDIT CONTROL	Fufilment of credit control letters and invoices.
	MEMBERSHIP MANAGEMENT	Database management & marketing. Fulfil welcome packs, newsletters etc.