Our IT Systems
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Our team of programmers develop contact management and order fulfilment systems
that can be sophisticated or simple systems, depending on what is required.
Having a full time ColdFusion software team in-house means that we can provide
bespoke system development, and handle support requests quickly.
Below is a summary of our systems, but to read a more detailed specification of our systems please download this PDF document or contact us to arrange a demo.
Order fulfilment systems
We have developed our order fulfilment systems so that whether you want to simply provide us with a data feed, or send us a data file, or you want to integrate your website with our system in realtime we can work with you.
The order fulfilment system is fundamental to accurate stock management and picking and packing, and we have developed the system so that it includes a complete audit trial, so on the rare occasions there is a picking error the source of the problem can be identified, which is key to resolving customers issues, and ensuring the same mistake doesn't happen again.
The order fulfilment system provides all the reporting a client could need including stock reports, fulfilment reports, despatch reports and consumables reports. This information is at the fingertips of our Account Executives so they can answer your queries quickly. The system can also be made available online so that you can access your own information.
CRM systems
We develop sophisticated CRM systems to enable you to make the most of your customer relationships. The main benefits of our CRM systems include:
Securely hosts and manages your customers information.
Contact details, transaction history, marketing campaign responses etc.
You will know who is in your database, how long they have been in it, how they came to be there, what they buy from you, how they buy from you etc.
Data kept clean and audit trail available.
Captures your responses and processes your orders.
Our contact centre executives use the system to process all transactions.
The system can be integrated into your websites for online order processing.
Order details are automatically fed into the pick and pack control centre.
Drives your communications campaigns.
Drives renewals, cross selling, acquisition campaigns.
Facilitates order acknowledgments and invoices.
Campaign reports will identify which media you should use, which offers are likely to work for different target groups etc.
Outputs and sorts your mailing data for mailings.
Our data management team and mailing division work hand in hand.
With access to the system online you stay in control.
Self service data selections, many options for importing/exporting the data.
Real-time reporting including marketing campaign reports and ROI analysis to enable effective planning of marketing activity.
Fulfilment reports will illustrate our performance against the SLA.
Audit trail provides transparency and improve quality.
System development technology
The development software used is ColdFusion from Adobe which allows us to develop robust, flexible, scalable, and user friendly systems that are supported by one of the world’s software giants. Our programmers develop integratable modular systems that incorporate data capture and CRM, order processing, stock management, fulfilment processing, despatch management, reporting suites, and web services.
We can develop simple systems, or sophisticated bespoke systems that provide cutting edge capabilities. It depends what you need.
To read a more detailed specification of our ColdFusion systems please download this PDF document.
